Draft — pending legal review

This page is a working draft prepared ahead of formal legal and compliance sign-off. It is not final legal text, and it should not be relied on or treated as legal advice until it has been reviewed and approved.

Complaints — we’d rather hear it.

If something’s gone wrong, tell us and we’ll try to fix it fast.

1. Contact us

Reach us using the details on our contact page. We’ll acknowledge your complaint within 1 business day.

2. We investigate and respond

We’ll look into what happened and come back to you — within 30 days at the outside.

3. Not resolved to your satisfaction?

The Australian Financial Complaints Authority (AFCA) is free and independent:

Phone: 1800 931 678
Email: info@afca.org.au
Web: afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

We are a member of AFCA.